Frequently Asked Questions

JEWELLERY CARE

With all sterling silver, brass, and bronze, a natural patina develops from exposure to air, moisture, dirt, and oils. Simple steps can be taken to delay this natural process.

 

  • To maintain a bright finish, keep your jewellery clean and dry and store it in an airtight container when you are not wearing it. Small ziplock bags are perfect for this use.
  • Avoid contact with skin care products, hair products, cooking, and cleaning products.
  • The safest way to clean your jewellery is by using a mild detergent and water. Dry your jewelry thoroughly before storing it. For stubborn tarnish, we recommend using a paste of baking soda and water applied with a soft toothbrush.
  • Professional polishing can be arranged. This service available for v2designworks clients only. Please email hello@v2designworks.com for more information.

RING SIZING

Women’s ring sizes generally range from a size 5 to 9
Men’s ring sizes usually range from a size 8 to 12.

Here’s an easy to use ring size guide to help you determine your size.

For customers from countries that use different ring sizing from the US standard, a handy ring size chart can be found here.

OXIDIZATION

Oxidization, sometimes referred to as a patina, is a naturally occurring process. When your jewelry begins to tarnish you are seeing the beginnings of the oxidization process.

Jewelers speed up this process to create a variety of effects and colors on the finished piece.

Many of our designs are enhanced with an oxidized finish, resulting in shapes and textures becoming more defined and colors deepen. We do not use any plating methods. Oxidization is a transient surface treatment. Depending on your body chemistry, and the treatment the piece receives, the oxidized surface will change and age to a patina unique to the wearer.

SHIPPING

Currently, I only ship to Canada, U.S.A, and Australia.

All orders over $175 will receive FREE tracked and insured shipping.

Production time is currently 2-3 weeks for most items. Each piece is carefully made by hand at the time of order and shipped as soon as completed.

Approximate shipping times are:
Canada – 2 to 7 days
USA – 6 to 10 days
Australia – 6 to 14 days

If you need your order sooner, please contact me to discuss RUSH and Shipping Upgrade Options.

International customers are responsible for paying all customs, duties, and taxes. v2designworks is NOT responsible for these fees.

WHOLESALE

For wholesale inquiries please contact me at wholesale@v2designworks.com

PRIVACY

I will never sell or share your information with anyone. Period.

More privacy information can be found here.

Location

Toronto, ON  CANADA

Contact

416 435 9077
hello@v2designworks.com

Hours

M – F : 10am–6pm

Sat : Closed

Sun : Closed